1. Overview
We follow the Consumer Protection Act (CPA) and South African eCommerce regulations.
Returns are allowed under the conditions below.
2. Products Eligible for Return
You may return a product if:
It is defective or damaged upon arrival
It is incorrect compared to your order
It is not as advertised or does not function as expected
It contains manufacturing faults
3. Conditions for Returns
Product must be returned within 7 days of receiving it.
Proof of purchase is required.
Items must be unused and in original packaging unless defective.
Hygiene products that have been opened or used cannot be returned, unless the item is defective.
4. Non-Returnable Items
Due to hygiene reasons, the following cannot be returned unless defective:
Soap dispensers that have been filled
Sanitary bins used or installed
Opened refills, chemicals or consumables
Custom or special-order products
5. Defective or Damaged Goods
If an item arrives defective:
Report it within 48 hours with photos/video.
We will arrange collection and evaluation.
Replacement, repair, or refund will be offered according to CPA guidelines.
6. Refund Process
Refunds are issued via the original payment method.
Allow 3–7 business days for processing after inspection.
Shipping fees are non-refundable unless we delivered an incorrect or defective product.
7. Exchanges
Exchanges may be allowed depending on stock availability.
Additional shipping charges may apply.
8. Order Cancellations
Orders can be cancelled before dispatch.
After dispatch, the standard return process applies.
9. Contact for Returns
Email: [email protected]
Phone: 076 825 9985
Website: https://acluxehygiene.co.za