Website: https://acluxehygiene.co.za
Email: [email protected]
Phone: 012 345 6789
Effective Date: 25 November 2025
1. Introduction
AC Luxe Hygiene (“the Company”, “we”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, process, store, share and protect your data.
2. Information We Collect We may collect the following personal information:
Customer Information
Full name
Email address
Phone number
Physical or delivery address
Company or business details
Billing and VAT details
Website & Usage Information
IP address
Device information
Browser type
Pages visited
Cookies and tracking data
Payment Information
Payment method (collected securely by third-party payment processors)
We do not store card details on our servers.
3. How We Collect Information
When you place an order on acluxehygiene.co.za
When you submit an enquiry or fill out contact forms
When you subscribe to newsletters or marketing
Through cookies and analytics tools
From direct communication via email or phone
4. Why We Process Your Information
We use your personal information to:
Process and fulfil orders
Manage deliveries and customer accounts
Provide customer support
Improve our website and services
Send order updates, invoices and notifications
Conduct internal record-keeping
Comply with legal or regulatory requirements
5. Legal Basis for Processing
Your information is processed based on:
Contractual necessity
Legitimate business interests
Your consent (for marketing and newsletters)
Legal obligations
6. How We Store & Protect Your Data
All personal information is stored securely on encrypted systems.
Access is restricted to authorised personnel only.
We use SSL/HTTPS encryption across the website.
Payment data is handled securely by third-party processors that comply with PCI DSS standards.
We follow POPIA requirements for safe retention and secure destruction.
7. Sharing of Personal Information
We do not sell or rent your personal data.
We may share your information with:
Couriers and delivery partners
Payment service providers
Hosting and IT service providers
Marketing or communication platforms (e.g., newsletters)
Regulatory authorities if required by law
All third-party service providers must comply with POPIA.
8. Cookies & Tracking
We use cookies to:
Improve website function
Analyse usage patterns
Personalise your experience
Track performance and conversions
You may disable cookies in your browser settings.
9. Your POPIA Rights
You may:
Access your personal information
Request correction or updates
Request deletion (where legally allowed)
Object to processing
Withdraw consent for marketing
Lodge a complaint with the Information Regulator of South Africa
Information Regulator website: www.justice.gov.za/inforeg
10. Retention of Information
We retain your information only as long as necessary for the purpose collected.
Some records may be kept for legal, tax and audit reasons.
11. Marketing Communication
We may send promotional emails if you have opted in.
You may unsubscribe at any time.
12. Contact Details
For privacy questions or data requests, contact:
AC Luxe Hygiene
Email: [email protected]
Phone: 012 345 6789
Website: https://acluxehygiene.co.za
Shipping Information — AC Luxe Hygiene (South Africa)
At AC Luxe Hygiene, we aim to deliver your order quickly, safely, and with full transparency. Below is everything you need to know about how we ship our hygiene products across South Africa.
If you are unsure about your total order weight, please contact us before placing your order and we will gladly assist with a courier estimate.
Delivery Areas
We currently deliver nationwide within South Africa, including all major cities and regional towns.
Shipping Methods & Timeframes
Standard Delivery (Courier):
Gauteng: 1–3 business days
Major Cities: 2–5 business days
Outlying / Rural Areas: 3–7 business days
Delivery times may vary depending on courier delays, load-shedding schedules, or high-volume periods.
Shipping Fees
Standard delivery: Flat rate (Depending on Location)
Order Processing Times
Orders placed before 12:00 PM are processed the same business day.
Orders placed after 12:00 PM, on weekends, or public holidays are processed the next business day.
Order Tracking
Once your order has shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.
Undeliverable Packages
If a parcel is returned due to an incorrect address or failed delivery attempts, we will contact you. Additional shipping fees may apply for resending.
Local Delivery
We offer a flat R100 local delivery fee for orders weighing up to 30kg.
Orders exceeding 30kg will be charged R200.
and further weight brackets will be calculated accordingly depending on the total weight of the shipment.
National & Regional Delivery
For deliveries outside our local area, the following structure applies:
Base rate: R180 (includes up to 15kg)
If your order exceeds 15kg:
An additional R15 per extra 5kg applies
This applies up to 30kg
The maximum charge up to 30kg will therefore be R225
Orders over 30kg will be charged R360, and further weight brackets will be calculated accordingly based on total weight.
Important Notes
Shipping fees are calculated according to weight brackets.
Outlying or remote areas may incur additional courier charges. We recommend contacting us beforehand if you are unsure whether your location falls within a standard delivery zone.